Delivery & Returns


IMPORTANT INFORMATION

POST AND PACKING (UK only)

  • Collection from our Romsey HQ: Free
  • Standard Delivery Evri Tracked: £4.50 first pair then £2 each additional pair ordered at the same time.
  • Special Delivery Royal Mail 48 Hour Tracked: £6.50 first pair then £2 each additional pair ordered at the same time.
  • Royal Mail Next Day Tracked: £9.50 first pair then £2 each additional pair ordered at the same time.
  • Non UK: Please enquire for a quote.  Due to new EU legislation we have suspended all deliveries to Europe due to concerns over paperwork and tariffs.

DESPATCH

We despatch the next working day if your order is in stock; otherwise allow approximately 28 days unless we advise you differently.

PRICES

We have reviewed prices before publishing our new brochure and as usual remain committed to enhancing the great range of brands that we supply you, together with continual development of our service proposition. We will do our best to provide as much notice and mitigate any price increases from those published as far as is possible. Investment in high stock availability, delivery times and product quality remains core to our strategy so you, our customer, can receive the best service and range.

FIRST EXCHANGE FREE ON FULL PRICED ITEMS

If you would like to exchange a full priced order for an alternative you will not incur any charges on both the return postage and the delivery postage. Just use the label provided. Further exchanges will incur returns and delivery charges. Sale items are excluded from this free of charge exchange policy.

FREE EXCHANGE IS AVAILABLE ON FULL PRICE FOOTWEAR ONLY AND DOES NOT APPLY TO SALE GOODS.

‘NO QUIBBLE REFUND’

Our policy is to refund shoes or boots purchased by mail that are returned unworn and in their original packaging within 14 days of receipt. This does not affect your statutory rights.

RETURN POSTAGE ON REFUNDS

If you don't want to exchange your shoes or boots and would prefer a refund, you can still use the returns label provided. Once we've received your return we will refund your price paid for the shoes minus £3.50 for 1 pair, £6 for up to 4 pairs and an additional £3 per pair for each pair exceeding 4 pairs per parcel to cover the return postage and processing.  If you prefer you can pay for your return postage and not use the label provided. When returning please ask for proof of postage and keep it safe in the event that we do not receive your parcel.

The returns label is provided for returns made within the UK only.