Delivery & Returns
IMPORTANT INFORMATION
POST AND PACKING (UK only)
- Collection from our Romsey HQ: Free
- Standard Delivery Royal Mail 48 Hour Tracked: £4.50 first pair then £2 each additional pair ordered at the same time.
- Royal Mail Next Day Tracked: £9.50 first pair then £2 each additional pair ordered at the same time.
- Non UK: Please enquire for a quote. Due to new EU legislation we have suspended all deliveries to Europe due to concerns over paperwork and tariffs.
DESPATCH
We despatch the next working day if your order is in stock.
‘NO QUIBBLE REFUND’
Our policy is to refund shoes or boots purchased by mail that are returned unworn and in their original packaging within 14 days of receipt. This does not affect your statutory rights.
RETURN POSTAGE ON REFUNDS
You can use the returns label provided. Once we've received your return we will refund your price paid for the shoes minus £3.50 for 1 pair, £6 for up to 4 pairs and an additional £3 per pair for each pair exceeding 4 pairs per parcel to cover the return postage and processing. If you prefer you can pay for your return postage and not use the label provided. When returning please ask for proof of postage and keep it safe in the event that we do not receive your parcel.
The returns label is provided for returns made within the UK only.