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FULL PRICE EXCHANGES RETURNED FOR FREE If you’d like to exchange your order for an alternative, both the return postage and delivery postage are FREE for your first exchange. Just use the label provided*. Further exchanges will incur returns and delivery charges. Free exchange is available on full price footwear only and does not apply to sale goods. RETURN POSTAGE ON REFUNDS If you don’t want to exchange your shoes or boots and would prefer a refund, use the returns label provided. Once we’ve received your return, we’ll refund your price paid for the shoes minus £3.00 to cover the return postage and processing.